Refund policy

Return & Refund Policy

Effective Date: June 1, 2026

At La Casa Mia Furniture, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy carefully before submitting a return request.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition

  • Be returned in the original packaging

  • Include all accessories, parts, and documentation (if applicable)

  • Be accompanied by proof of purchase or order confirmation

Items that do not meet these requirements may not be eligible for a return or refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used, assembled, altered, or damaged after delivery

  • Clearance, final-sale, or non-returnable items marked on the product page

  • Products returned without original packaging

  • Returns requested after the 30-day return period

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage, defect, or incorrect item received

After reviewing your request, we may offer a replacement, store credit, or refund where applicable.

Return Process

To initiate a return, please contact our support team with your order details.

Once your request is approved, we will provide instructions for returning the item.

Items returned without prior authorization may experience processing delays.

Refund Approval

After we receive and inspect the returned item, we will notify you regarding the approval status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Refund Processing Time

Approved refunds are typically processed within 5–10 business days after the returned item has been inspected and approved.

Depending on your financial institution or payment provider, additional processing time may be required before the funds appear in your account.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  • Check your bank account again

  • Contact your credit card provider

  • Contact your bank, as processing times may vary

If you still need assistance, please contact our support team.

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow the standard return process.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, La Casa Mia Furniture may cover the return shipping cost.

For all other approved returns, return shipping costs may be the responsibility of the customer unless otherwise stated.

Contact Us

La Casa Mia Furniture

Phone: 12018153889
Email: support@lacasamiafurniture.com
Address: 228 Parker St, Newark, NJ 07104, United States

Business Hours

  • Monday: 10:30 AM – 7:00 PM

  • Tuesday: 10:30 AM – 7:00 PM

  • Wednesday: 10:30 AM – 7:00 PM

  • Thursday: 10:30 AM – 7:00 PM

  • Friday: 10:30 AM – 7:00 PM

  • Saturday: 10:00 AM – 6:30 PM

  • Sunday: Closed

We are committed to providing a fair, transparent, and customer-focused shopping experience.